Refund policy

Refund Policy

Last updated: July 2026

We want you to be happy with your Mushy Bars order. Please read below for details on our return, refund, and exchange policy.

1. Our Promise

If your order arrives damaged, melted, or otherwise not right, we'll replace it or refund you, no hoops to jump through. Just reach out at info@Mushybars.com with a photo within 7 days of delivery.

2. Perishable Food Item

Because our bars are a perishable food product, we're not able to accept returns for buyer's remorse or changed preferences once an order has shipped. We're confident you'll love them, but we want to be upfront about this since it's different from returning something like clothing or electronics.

3. How Refunds Are Processed

Approved refunds are issued back to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.

4. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@Mushybars.com. We can cancel and fully refund any order that hasn't shipped yet. Once an order has shipped, it can no longer be cancelled, but our damaged/incorrect order policy above still applies.

5. Contact Us

Questions about a refund or return? Reach out anytime: