Shipping policy

Last updated: July 2026

1. Order Processing Time

All orders are typically packed and shipped within 2-3 business days of your order confirmation email (excluding weekends and holidays). To keep your chocolate out of transit over a weekend, we ship Monday through Wednesday each week.

2. Shipping Methods & Rates

We currently offer:

Method Estimated Delivery Time Cost
Express Shipping 1-2 business days $14.95

Free shipping is available on domestic orders over $35.

Delivery times are estimates and begin from the date of shipment, not order placement.

3. Summer & Heat-Sensitive Shipping

Mushy bars are made with real chocolate, which is sensitive to heat. During warmer months, bars may arrive softened, or with a whitish surface bloom caused by temperature fluctuation in transit. This does not affect potency, safety, or flavor, it's a cosmetic effect of heat exposure, not spoilage. We package every order with insulation to minimize this risk, but we can't control temperatures inside delivery trucks or on a hot porch. If your bar arrives melted or visibly altered, contact us at info@Mushybars.com and we'll send a replacement or refund.

4. PO Boxes and APO/FPO Addresses

We are currently unable to ship to PO Box, APO, FPO, or DPO addresses.

5. Shipment Confirmation & Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking link to become active. If you have any trouble tracking your order, contact us at info@Mushybars.com or 303.623.6060.

6. Delivery Delays & Exceptions

While we make every effort to deliver on time, delays can occur due to carrier issues, weather, holidays, or other factors beyond our control. We're not liable for damages caused by delays, but we'll help trace the package and file claims where possible. If your package is lost, missing, or arrives damaged, contact us within 7 days of the delivery date with photos so we can help resolve it.

7. Returns, Refunds & Exchanges

Please refer to our Refund Policy for details on returns and exchanges. Because our bars are a perishable food item, we don't accept returns for buyer's remorse, but any order that arrives damaged, melted, or otherwise compromised will be replaced or refunded.

8. Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible at info@Mushybars.com. Once an order has shipped, we're unable to make changes or cancel it.

9. Contact Information

If you have any questions about your order or this Shipping Policy, contact us at:

This Shipping Policy is part of our Terms & Conditions and should be read in conjunction with them.