Shipping policy

Shipping Policy

Last updated: [Date]

This Shipping Policy is part of our Terms & Conditions and should be read in conjunction with them.

1. Interpretation & Definitions

For the purposes of this policy:

  • “Company”, “We”, “Us” or “Our” refers to [Your Business Name].

  • “You”, “Customer” means the person placing an order with the Company.

  • “Goods”, “Products” means the items offered for sale.

  • “Order” means a request by You to purchase Goods from Us.

  • “Service” refers to our website, store, or sales platform.

2. Order Processing Time

  • All orders are usually processed within [X business days] after receiving your order confirmation email (excluding weekends and holidays).

  • Orders placed after [cut-off time, e.g. 3:00 PM local time] may be processed the next business day.

  • During high volume periods or promotions, processing may take longer; we will notify you by email if there is significant delay.

3. Domestic Shipping Policy

  • Shipping Methods & Rates
    We offer the following domestic shipping options:

    Method Estimated Delivery Time* Cost
    Standard Shipping [e.g. 3–7 business days] [e.g. $X or flat rate or free above threshold]
    Expedited / Express [e.g. 1–3 business days] [e.g. $Y]
    Local Delivery / Pickup [if applicable] [e.g. Free / minimal fee]

    * Delivery times are estimates and commence from the date of shipment, not order placement.

  • Free Shipping
    You may qualify for free standard shipping on all domestic orders over [Minimum Order Amount, e.g. $100].

  • PO Boxes and APO/FPO Addresses
    We can / cannot ship to PO Boxes, APO, FPO, or DPO addresses. [Specify your policy.]

4. International Shipping Policy

  • We ship internationally to the following countries: [List of countries or “All countries where legal”].

  • Customs, Duties, and Taxes
    Buyers are responsible for any customs duties, import taxes, or fees applicable in the destination country.

  • International Transit Times & Rates

    Method Estimated Delivery Time* Cost
    Economy (via [Carrier]) [e.g. 10–20 business days] [e.g. $Z]
    Express / Priority [e.g. 5–10 business days] [e.g. $W]

    * International delivery times are estimates and may be impacted by customs clearance etc.

  • Some items may be restricted or prohibited from shipping to certain countries. We reserve the right to refuse such orders.

5. Shipment Confirmation & Order Tracking

  • After your order has shipped, you will receive a shipment confirmation email with a tracking number and link (if applicable).

  • Please allow [X business days] for the tracking link to become active.

  • If you have any trouble tracking your order, contact us at [contact email / phone].

6. Delivery Delays & Exceptions

  • While we make every effort to deliver on time, delays can occur due to carrier issues, weather, customs, holidays, or other factors beyond our control.

  • We are not liable for damages caused by delays, but we’ll assist you in tracing the package and filing claims.

  • In the event of a lost, missing or damaged package, contact us within [X days] of the delivery date with photos or proof of damage so we can help resolve the issue.

7. Returns, Refunds & Exchanges

  • Please refer to our Return & Refund Policy for details on how to return or exchange items.

  • Shipping costs for returns are handled as outlined in that policy (i.e. whether the customer or company pays for return shipping).

  • Note: We may deduct original shipping charges from refunds if otherwise stated in your returns policy.

8. Order Changes & Cancellations

  • If you need to change or cancel your order, contact us as soon as possible at [contact email / phone].

  • Once the order has been shipped, we may not be able to cancel or make changes.

9. Contact Information

If you have any questions about your order or this Shipping Policy, please contact us at:

  • Email: [your support email]

  • Phone: [your contact phone]

  • Address: [business address, if relevant]